Slots City is a Ukrainian casino with an official CRAGL license. The administration adheres to strict requirements regarding the processing and storage of information received from guests. For feedback, write to the e-mail [email protected]. We comply with the general regulations for protecting the personal data of guests provided by the EU. We rely on customers’ feedback to improve our service by taking into account users’ wishes and sending news and offers.
- user data processing;
- protection of personal information and accounts from unauthorized access by third parties.
The user must read a list of rules before registering. The guest automatically agrees with them by creating a profile in the casino. By registering on SlotsCity, knowing in advance about the restrictions on games and other services, the user assumes all responsibility for any inconveniences or problems with payouts that may arise.
What Personal Data Does the Casino Collect and Why?
The admin collects personal data only with the consent of the user. Before providing them, the user confirms by pressing a special button. Slots City reserves the right to request the following data:
- full name;
- date of birth;
- contact information;
- scans of a passport or other identity document;
- a photo of a bank card and confirmation that the account belongs to this person;
- bills for communal services at the address of residence, etc.
Guests are required to provide only true and relevant data. Only users who have reached the age of 21 are only allowed to register in the casino. Scaned copies of identity documents are collected specifically to confirm the veracity of the information.
The site automatically collects some data, such as IP address, when you visit the site.
The Purpose of Using Cookies
The sole purpose of using cookies in Slots City is to ensure the ease of using the site. They allow the service to determine:
- which language is more convenient for the guest to use;
- which games by genre and other parameters are chosen more often;
- personal account log-in data stored on your device.
This allows us to make individual offers based on each guest’s interests. It also simplifies work with the site in the future. There may be some limitations in the service operation if the user’s device disables reception of these files.
How Personal Information Is Stored and Used
All guests providing personal information have the right to amend and delete data.
For the entire time of using the casino service, the player’s information is stored on remote servers to protect the data from being stolen; the admin uses reliable encryption codes and anonymizes some of it.
Is it Possible to Transfer Personal Information?
- if there is a special request from state bodies or local self-government;
- when such actions are necessary to protect the casino’s interests in legal proceedings.
The site has partner services that track information automatically. This includes various resources that provide essential online casino functions: making payments, analyzing social networks (for example, when registration is through a Google account), and analytical programs. They use personal information to provide personalized offers and advertising.
Rights and Obligations of SlotsCity Guests
Users of the Slots City service must comply with the following rules:
- provide documents confirming the veracity of the data in the profile at the request of the administration;
- pass mandatory verification before the first payment of winnings;
- bear personal responsibility for paying taxes on winnings received in the casino;
- not to disclose passwords for access to e-mail, gaming account and account on the site;
- immediately notify the administration if there is a possibility of access to the account of third parties.
The user has the right to change information in the profile. There is also an opportunity to request help in restricting access to the account. If the password required for login is lost, it can be renewed using the “Forgot password” button, or you need to contact support. You will find all contacts on the website.
We do not collect personal data from people under the age of 21. Please do not register on the site if you belong to this category..
What Measures Are Taken to Ensure Confidentiality
The administration of Slots City does everything possible to ensure that the information provided by guests remains secure. For this purpose, the following are used:
- special encryption methods;
- quick response to appeals about the possibility of unauthorized access to accounts;
- copy protection.
We also take care of safe transactions. If suspicious actions are detected in an account, it may be partially or entirely blocked.
Address of Guests
Every user has the right to contact support. Several contact lines are provided for feedback, including e-mail, messengers, social networks, phones, and live chat in the casino.
The technical support service responds quickly.
Our Support is available 24/7. Guests have the right to send requests regarding the use and deletion of data from the site. To do this, you need to fill out a special form and send a letter to [email protected].